Koh Samui Travel - Privacy Policy

Koh-Samui.Travel is committed to protecting the privacy of our users and treats all personal information that it receives with the utmost respect and confidentiality.

The contents of the Koh-Samui.Travel Privacy Policy, informs you how and why, we obtain store and process this information, which can identify you. In order to maintain the integrity of the site, Koh-Samui.Travel, we will update this policy as and when necessary.

What kind of information we collect

When you inquire / register with Koh-Samui.Travel, you are asked to provide certain details about yourself and the property that you wish to let or rent, or if you use some of the advanced features of the site. The information requirements are quite clearly set out on the web pages within the site, for example the booking enquiry pages on both the hotel and villa reservation pages.
We may well also collect your IP address and use cookies, unless you have adjusted the web browser that you use not to accept them.

Why do we collect it

We collect this information about you to generally maintain the quality and improve the site, also to assist your use of the site and to provide a personalised site for you. As a part of this process we may, at times, arrange for you to be sent information about related products and services from us and third parties, whom have been chosen with the utmost care and attention. We might also use this information to contact you for your views on our services and to notify you about any changes or developments within the Koh-Samui.Travel site.

Who do we share it with

Personal information may be stored and processed in any country in which we, our affiliates, subsidiaries or agents maintain facilities and by using Koh-Samui.Travel, you agree that you may be transferring your personal information outside of the country in which you have contributed it and that you agree to this transfer of information outside of your country. Whilst these countries may not have the same data protection regulations in place, Koh-Samui.Travel will endeavour to ensure your privacy rights continue, within this privacy policy.

Only if you give your consent, we will pass on your contact details to third parties who may, on occasion, send you details and information on offers and services that may be of interest to you. When you click on one of these links, you have effectively left the Koh-Samui.Travel site and the contents of this privacy policy will not apply.

Koh-Samui.Travel will remove any client from all mailing lists, at their request. Please contact support@kohsamui.travel where your request will be activated as soon as is possible.

There are certain circumstances where Koh-Samui.Travel may have to disclose information about you, if you breach this privacy policy or the terms and conditions. If the situation arises and if required to by law or any government body, Koh-Samui.Travel may access or disclose your details. We believe it our responsibility to share information in order to investigate, prevent, or to take action regarding any kind of illegal activities, suspected fraud and situation’s that threaten the safety of any person.

Koh-Samui.Travel is not a site where the services are aimed at persons under the age of 18, does not intend to gather information from people under the age of 18 and as such persons under the age of 18 are not eligible to use the services detailed on our site.

Data protection

Like many websites, we use cookies to allow us to personalise your visits to Koh-Samui.Travel, they also simplify the signing-in procedure, keep track of your likes or dislikes and track the usage of the website.  Cookies are small pieces of information that are stored in the hard drive of your computer by your browser. Your browser will have the option to prevent websites using cookie’s, but you need to know that applying this may reduce the functionality of Koh-Samui.Travel and of other websites.

Once again, like many websites, our servers automatically record log files containing information about the volume and characteristics of the Koh-Samui.Travel website traffic. For example IP address, numbers of pages viewed, how long for, and the length of time spent on the site in general. Koh-Samui.Travel cannot identify you from you log files.

We have very strict security measures in place to protect the personal information that you provide us with, all the information collected is kept in our offices and only Koh-Samui.Travel team members have access to it and then only when performing a task that specifically requires access to personally identifiable information.

Should Koh-Samui.Travel enter into a merger/sale with another business entity, we reserve the right to share your information with the new owner.


It is of the utmost importance to us that we keep your information safe and secure. Certain sections of the site may encrypt data using SSL or a comparable standard. Whist at Koh-Samui.Travel, work to making sure that any information that you send to us is safe and protected, it has to be understood that no data that is sent over the Internet can ever be totally secure and that Koh-Samui.Travel cannot ensure or warrant the security of any information which you send to us and that you so at your own risk.

Please take time to be careful and responsible on line, when personal information is posted on line you may receive unsolicited messages from other parties. Whilst Koh-Samui.Travel will do it’s utmost to protect your information, we cannot be held responsible for the security of any information going through the transmission process, and this is solely at your own risk.

Payment details

There are parts of the Koh-Samui.Travel site that are totally automated, in particular the payment process and as a requirement, we may have to process your personal data in order to satisfy the billing process.
All personal information is stored on a secure server. We do not store credit card details or any related identifying information on a site server. All such information is stored by our billing processing partners and is protected by their proprietary methods. Our privacy policy and any common practices do not apply to any other companies.

Keeping your personal information up to date

If you should ever need a copy of the information that we have about you, contact us at support@koh-samui.travel. we will always give to a copy of the information, which you may correct at any time if you wish.

Need help

If you have any questions about this privacy policy or any concerns about the information we have about you, please contact support@koh-samui.travel

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